Key Purpose

The Funeral Distribution team consists of 12 Sales Managers across various regions. The Office Administrator’s primary role is to support the sales team while overseeing operations and administrative functions within each branch or office in the division.

Main Responsibilities (including but not limited to):

• Perform quality assurance checks on all submitted business.
• Assist with capturing new business and processing claims, ensuring follow-ups on outstanding requirements within SLA timelines.
• Prepare, analyse, and act on daily, weekly, and monthly reports.
• Provide administrative support to the Sales Manager.
• Work collaboratively with all business units.
• Monitor and improve office efficiency.
• Support financial advisers and act as a link between the Sales Manager and the business.
• Compile and present monthly team performance reports.
• Ensure smooth onboarding processes within set SLAs.
• Attend to walk-in clients and provide assistance.
• Serve as a liaison to Discovery.
• Answer incoming calls and manage day-to-day office functions.
• Act as the first point of contact for visitors and clients.
• Provide the Sales Manager with insights and trend analyses.

Competencies Required:

• Strong attention to detail.
• Excellent planning, organising, and workflow management.
• Customer service focus.
• Ability to work under pressure.
• Strong verbal and written communication skills.
• Ability to build and maintain professional relationships.
• Results-driven and proactive.
• Assertive with a positive attitude.
• Effective time management and ability to handle multiple tasks/projects.

Education & Experience:

• Matric certificate.
• Prior experience in the Financial Services Industry.
• Knowledge and understanding of Funeral Plans.

Employment Equity:
The company is committed to Employment Equity and will consider the approved Employment Equity Plan and targets during the recruitment process. We actively encourage applications from individuals with disabilities.