Administrative Support Assistant
Toro Financial Planners
Location: Ferndale, Randburg, Gauteng
Salary: R12 000 – R18 000 per month
Job Type: Full-time, Permanent (In-office)

About the Role

Toro Financial Planners is looking for a motivated and detail-oriented Administrative Support Assistant to join our team. Ideally, candidates will have experience in the Financial Services industry. This is a fast-paced, team-based environment, so we’re seeking someone with a strong personality, excellent organisational skills, and a proactive attitude.

The main purpose of the role is to provide efficient administrative support, ensuring excellent client service while assisting with both new and existing client needs.

Key Responsibilities

• Manage incoming work enquiries (instructions, queries, and requests).
• Log and resolve queries promptly, providing timely feedback.
• Process client instructions accurately and efficiently.
• Handle inbound calls from providers, the Client Relationship Manager, and our administration office.
• Work closely with IFAs and other stakeholders to ensure smooth operations.
• Track, submit, and provide feedback on advisor instructions.
• Maintain turnaround times on all administrative tasks.
• Adapt to the evolving servicing needs of advisors.
• Build and maintain strong relationships with both internal and external stakeholders.
• Assist Advisors and the Client Relationship Manager when needed.
• Capture data accurately on the internal CRM system.
• Provide general administrative support.

Minimum Requirements

• Matric (Grade 12) – essential.
• At least 1 year of administrative office experience (preferred).
• Computer literacy, particularly in Microsoft Office (Word, Excel, Internet).
• Strong time management skills.
• Ability to work independently as well as within a team.
• Excellent communication skills (written and verbal).

How to Apply

Send your CV to info@mytoro.co.za.
If you don’t hear back from us within two weeks, please consider your application unsuccessful.