Client Service Officer: COID (Ref No: HR 4/4/8/962)
Client Service Officer: COID (Ref No: HR 4/4/8/962)
Salary: R269 499 per annum
Centre: Labour Centre, Sasolburg
Requirements:
- Educational Qualification: Grade 12 / Matric.
- Knowledge of:
- Public Service Act and Regulations
- Compensation Fund business strategies and objectives
- Compensation Fund value chain
- Directorate goals and performance requirements
- PFMA and Treasury Regulations
- Customer Service (Batho Pele Principles)
- Skills:
- Computer literacy
- Business writing and communication
- Active listening and telephone etiquette
- Basic interpersonal and customer service skills
Duties:
- Receive and verify documents for registration.
- Register claims on the operational system.
- Provide assistance to employers at the kiosk, online platform, and service centre.
- Manage and resolve service-related queries and complaints.
Enquiries:
Contact Person: Ms M. Lelope
Tel: (016) 976 2270
Applications:
Address to: Chief Director: Provincial Operations
Postal Address: Private Bag X522, Bloemfontein, 9300
Physical Address: Laboria House, 43 Charlotte Maxeke Street, Bloemfontein
Email: jobs-fs5@labour.gov.za
DEPARTMENT OF EMPLOYMENT AND LABOUR
The Department is committed to promoting employment equity in line with its Employment Equity Plan. Preference will be given to candidates whose appointment, transfer, or promotion will contribute to achieving representivity in terms of race, gender, and disability.
CLOSING DATE:
17 October 2025 at 16:00 (walk-in) and 00:00 (online)
APPLICATION INSTRUCTIONS:
- Applications must include a completed and signed new Z83 form and a comprehensive CV (in PDF format).
- Submit as one combined document/attachment and ensure the job title and reference number appear in the email subject line.
- Use the correct email address linked to the specific post.
- JPEG (photo) submissions will not be accepted.
- Incomplete, unsigned, or outdated (old) Z83 forms will lead to disqualification.
- Each post requires a separate application with its own Z83 form.
- Complete all sections (A–D) of the Z83 form. For Sections E–G, it is acceptable to indicate “refer to CV” or “see attached,” except for Part F (conditions preventing re-appointment), which must be answered and signed.
Only shortlisted candidates will be asked to submit certified copies of qualifications and supporting documents before the interview. These must meet the requirements stated in the advert.
Applicants with foreign qualifications must provide a SAQA evaluation report (only when shortlisted). The Department does not accept faxed applications.
IMPORTANT NOTES:
- Applications that are late, incomplete, or non-compliant with these requirements will not be considered.
- Correspondence will be limited to shortlisted candidates only.
- Shortlisted applicants may be required to undergo a pre-entry practical assessment to determine suitability based on technical and generic job requirements.
- Successful candidates will be subjected to personnel suitability checks, including criminal, credit, citizenship, qualification, and employment verification.
- By applying, you consent to the collection and processing of your personal information in line with the Protection of Personal Information Act (POPIA). Information will be used solely for recruitment purposes.
If you have not been contacted within eight (8) weeks of the closing date, please consider your application unsuccessful.
The Department reserves the right not to make an appointment.
Successful candidates will be required to enter into an employment contract and performance agreement.
The Department of Employment and Labour is an equal opportunity, affirmative action employer committed to promoting diversity and inclusion.