Claims Administrator
Claims Administrator
Company: Discovery Ltd.
Location: Sandton, Gauteng
Business Unit: Discovery Bank
Function: Banking
Date: 20 October 2025
About Discovery
Discovery’s mission is to make people healthier and enhance and protect their lives. We invest in exceptional individuals who share our values and purpose. Our fast-paced and innovative environment enables driven, intelligent people to thrive and make a meaningful impact. We believe in using innovation to achieve both financial success and positive change in society.
About Discovery Bank
Discovery Bank is the world’s first shared-value bank — designed to reward clients for effectively managing their finances. Through the Vitality Money programme, clients are empowered to understand, improve, and benefit from their financial behaviour.
If you are adaptable, solution-oriented, and passionate about doing what’s right while delivering exceptional service, Discovery Bank offers a dynamic environment where you can perform at your best.
Job Purpose
The Claims Administrator is responsible for capturing, registering, and processing client claims efficiently and accurately. The role involves evaluating the validity of claims, verifying supporting documentation, managing queries and complaints, and ensuring all claims are processed in accordance with policy terms and service standards.
Key Responsibilities
- Register new customer claims and verify all required documentation.
- Review and validate claims against policy conditions to ensure compliance and accuracy.
- Assess claims within agreed turnaround times.
- Maintain accurate records and ensure correct data capturing during the claims process.
- Monitor claim progress and provide regular updates to clients.
- Identify and escalate potentially fraudulent claims for investigation.
- Compile and submit claims-related reports and data analyses.
- Ensure service levels and turnaround times are consistently met.
- Communicate professionally with clients and internal stakeholders.
- Contribute to continuous process improvement and efficiency initiatives.
- Handle queries and complaints promptly and effectively.
Skills and Competencies
- Excellent verbal and written communication.
- Strong organisational and time management skills.
- Analytical thinking and attention to detail.
- Sound judgment and decision-making.
- Problem-solving and conflict management abilities.
- Client-focused with a commitment to service excellence.
- Good understanding of relevant regulatory and compliance requirements.
- Proficiency in data management and record keeping.
- Innovative mindset and ability to work under pressure.
Qualifications and Experience
- Matric (Grade 12) essential.
- 2–5 years’ experience in claims administration or credit application assessment.
- Proficient in Microsoft Office Suite.
- Strong administrative and reporting skills.
- Highly organised with strong attention to detail.
- Professional, proactive, and client-oriented.
Employment Equity
Discovery is committed to employment equity and supports diversity and inclusion in the workplace. In line with the company’s Employment Equity Plan, candidates from designated groups and individuals with disabilities are encouraged to apply.