Client Service Officer (X10 Posts)

Reference No: HR4/4/4/10/19
Salary: R269 499 per annum
Centre: Labour Centre – Randburg

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Requirements:

• Educational Qualification: Matric / Grade 12 / Senior Certificate.
• Knowledge of:
  • Unemployment Insurance Act and Regulations
  • Unemployment Insurance Contributions Act
  • Public Finance Management Act (PFMA)
  • Protection of Personal Information Act (POPIA)
  • Treasury Regulations
  • Batho Pele Principles
  • Departmental and UIF Policies, Procedures, Vision, Mission, and Values
  • Customer Care Principles
• Skills and Competencies:
  • Strong communication (verbal and written) and interpersonal abilities
  • Interviewing and interpretation of the Unemployment Insurance and Contributions Acts
  • Excellent listening and analytical skills
  • Computer literacy
  • Conflict and time management
  • Customer relations and telephone etiquette
  • Ability to provide on-the-job operational training

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Key Responsibilities:

• Conduct client screening services.
• Process applications for Unemployment Insurance Fund (UIF) benefits.
• Register and manage payment continuation forms.
• Perform general administrative and support functions within the Labour Centre.

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Enquiries:

• Mr P.P. Godongwana – 082 883 7553
• Mr N. Pillay – 071 471 0542
• Mr T. Nengwekhulu – 060 968 6158

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Applications:

Applications must be submitted to:
Chief Director: Provincial Operations
P.O. Box 4560, Johannesburg, 2001
Or hand deliver to: 47 Empire Road, Parktown
Email: Jobs-UIFGP1@labour.gov.za

Note: Applicants will receive an automatic reply containing a link or QR code to update essential information via the following platform:
https://forms.office.com/r/pWzNyLKavs