Administrator – Job Post
Discovery Ltd.
Sandton, Gauteng

Annual Salary: R215 616
Job Type: Permanent
Location: Sandton, Gauteng

About Discovery Life

Discovery Life operates in a fast-growing, dynamic environment focused on delivering innovative risk assurance solutions to individual clients. The business emphasizes strong customer engagement, exceptional client experience, and effective partnerships with brokers and various stakeholders. Employees are expected to provide world-class service that builds long-term, sustainable relationships.

Purpose of the Role

The Funeral Policy Administrator will support the administration of individual funeral policies. While an external partner handles policy administration, Discovery Life requires an internal resource to assist clients and financial advisors, ensuring accurate and timeous processing in line with established procedures. The role also involves maintaining and distributing required reports.

Key Responsibilities

• Deliver professional customer service to clients by handling inquiries such as adding or removing lives assured, updating beneficiary or contact details, adjusting premium mandates, sending policy documents, and providing necessary forms (including claim forms) with guidance on completion.
• Assist clients and financial advisors with credit control matters (statements, payment arrangements, refunds, etc.).
• Manage customer complaints and escalate issues to the Team Leader or Manager when required.
• Provide financial advisors with product guidance and “how-to” information relating to funeral policies.
• Prepare, maintain, and distribute daily, weekly, and monthly reports to financial advisors and franchise teams.
• Maintain required administrative reports and statistical records.

Skills and Attributes

• Strong analytical and problem-solving abilities
• Good numerical skills
• Excellent interpersonal, verbal, and written communication capability
• Ability to take ownership and demonstrate accountability
• Professional, proactive, and client-focused approach

Qualifications & Experience

• Completed Matric (Grade 12)
• Customer service experience is advantageous
• A post-matric qualification is beneficial
• Computer literacy (Microsoft Word, Excel, Outlook)

Employment Equity

Discovery follows an approved Employment Equity Plan. As an equal opportunity employer, the company encourages applications from candidates with disabilities and supports diversity in the workplace.