Wellness Assistant
Wellness Assistant – Job Post
Clicks Group Limited
Roodepoort, Gauteng
Permanent Position
Listing Reference: 022657
Apply By: 21 November 2025
Remuneration: Market Related
EE Position: Yes
About Clicks Group
Clicks is committed to delivering excellent customer service and providing trusted healthcare, nutrition, and supplement solutions that promote wellness and customer loyalty.
Role Purpose
To provide outstanding customer service through knowledgeable assistance and basic advice on healthcare, nutrition, and supplementation, while supporting sales growth and ensuring a positive in-store experience.
Key Responsibilities
- Deliver exceptional customer service through strong product knowledge and proactive engagement.
- Advise customers on healthcare, nutrition, and supplement products based on their needs.
- Drive healthcare product sales by promoting a wide range of brands, cross-selling, and upselling.
- Ensure consistent stock availability in healthcare aisles through proper stock management practices.
- Prevent stock wastage by following stock rotation procedures.
- Minimise stock losses by adhering to risk management policies.
- Maintain high standards of cleanliness and hygiene to ensure an inviting store environment.
- Apply merchandising guidelines to ensure visually appealing product displays.
- Follow all store standard operating procedures.
- Support continuous service delivery by developing product knowledge and sharing it with relief staff.
Knowledge Requirements
Essential:
- Basic understanding of retail operations (stock control, merchandising, risk management)
Advantageous:
- Basic knowledge of health, fitness, and supplement products
Skills
Essential:
- Strong communication and interpersonal skills
- Customer service orientation
- Sales ability
- Merchandising skills
Advantageous:
- Basic computer literacy
Competencies
Essential:
- Relating and networking
- Persuading and influencing
- Meeting customer expectations and delivering results
Advantageous:
- Following instructions and procedures
- Presenting and communicating information
- Achieving personal work goals
Minimum Requirements
Experience:
- Essential: 1 year of relevant experience, including selling skills and customer service training
- Advantageous: Experience with sports nutrition or vitamin products
Education:
- Essential: Matric with 50% in English, 50% in Maths or 60% in Maths Literacy, plus a pass in Physical Science or Life Science
- Advantageous: Qualification in sports, fitness, or nutrition