• Ensure all job cards meet MBSA compliance requirements.
• Assist Technicians with quotes and updates.

Customer Service:

• Maintain and enhance customer service standards.
• Provide accurate vehicle diagnoses based on customer descriptions.
• Manage pre-costing and invoicing of serviced vehicles.
• Communicate regularly with customers about progress and any delays.
• Handle customer enquiries and resolve complaints professionally.

Administration:

• Plan daily operations effectively.
• Pre-write job cards and manage WIP (Work In Progress).
• Record non-warranty claims accurately.
• Monitor and control outstanding cash payments.
• Follow up on parts ordered within MBSA’s 5-day turnaround requirement.
• Ensure test driving of vehicles with complaints is conducted before customer collection.

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Qualifications and Experience

• Education: Minimum Grade 12.
• Experience: 2–3 years in a similar role (Mercedes-Benz certification preferred).
• Technical Skills:
  • Computer literate (Kerridge experience preferred).
  • Good understanding of the motor industry.

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Skills and Attributes

• Self-driven and resilient.
• High levels of integrity.
• Excellent teamwork and collaboration skills.
• Strong interpersonal and emotional maturity.
• Ability to work under pressure.
• Strong follow-through skills.