Sun International Job Vacancies 2024
Sun International Job Vacancies
Posted: August 13, 2024
Category: Private Institutions, Administration
1. Groups and Events Billing Coordinator
Job Purpose:
The Groups & Events Billing Coordinator will act as the primary contact for clients, ensuring the successful coordination and reconciliation of billing for all conferencing and events across the business unit property. This role supports the team in creating exceptional customer experiences and helps build the reputation of the business unit as the preferred conferencing venue.
Education:
- Grade 12
- A 2-year Diploma in Events Management is preferred
Experience:
- 1–2 years of experience in an events environment
Skills and Knowledge:
- Core Competencies:
- Analytical skills
- Sourcing information
- Customer service
- Ownership and urgency
- Collaboration
- Technical Competencies:
- Verbal and written communication in English
- Numerical skills
- Financial awareness
- Emotional resilience
- Proficient in MS Office and Opera
- Professionalism
Key Responsibilities:
- Coordinate billing for groups and events, tracking expenses and ensuring accuracy.
- Meet with clients on-site to verify charges and resolve discrepancies.
- Ensure all accounts are accurate and signed off by the customer before departure.
- Maintain records to assist in resolving future queries.
- Provide professional customer service and handle any issues promptly.
How to Apply:
Submit your application by following the provided instructions.
2. Handyman – Wild Coast X2
Job Purpose:
The Handyman is responsible for performing various first-line repairs and maintenance tasks throughout the day, including carpentry, electrical work, plumbing, painting, HVAC, flooring, and general facility repairs.
Education:
- Grade 12 or equivalent National Technical Certificate
Experience:
- Minimum of 1-year experience in general maintenance and repair
Skills and Knowledge:
- Technical Knowledge:
- Carpentry, electrical, plumbing, painting, HVAC, flooring, and general repairs
- SHE legislation and standards
- Use and storage of tools and maintenance equipment
- Core Competencies:
- Attention to detail
- Building positive relationships
- Customer-centric approach
- Drive for results
Key Responsibilities:
- Perform scheduled maintenance tasks and respond to repair requests.
- Conduct system checks and preventive maintenance.
- Assist with electrical, plumbing, and HVAC repairs.
- Maintain compliance with safety regulations and update skills as needed.
How to Apply:
Submit your application by following the provided instructions.
3. Reservations Coordinator
Job Purpose:
The Reservations Coordinator is responsible for coordinating and capturing all reservations received through the contact center, ensuring compliance with company procedures and service standards.
Education:
- Grade 12
- A 3-Year Hotel School Diploma is an advantage
Experience:
- 2–3 years of experience in hospitality or service industry, preferably in front office, reservations, or call center roles
Skills and Knowledge:
- Core Competencies:
- Problem-solving
- Customer service
- Attention to detail
- Emotional resilience
- Technical Competencies:
- Proficient in MS Office and Opera
- Knowledge of accommodation pricing structures and inventory management
- Selling skills and product knowledge
Key Responsibilities:
- Answer calls and convert inquiries into bookings.
- Upsell bookings to achieve the best available rates.
- Provide accurate information to guests and handle their queries.
- Capture and amend rooming lists in the system accurately.
- Ensure guest satisfaction by addressing special requests and resolving complaints.
How to Apply:
Submit your application by following the provided instructions.
4. Inspector
Job Purpose:
The Inspector supervises and monitors the casino tables operation to ensure an exceptional guest experience during gameplay, adhering to company standards and gaming regulations.
Education:
- Grade 12 or equivalent national qualification in gaming operations
- A supervisory qualification is preferred
Experience:
- 1 year of experience as a Tables dealer or previous supervisory experience in the gaming industry
Skills and Knowledge:
- Core Competencies:
- Problem-solving
- Customer service
- Conflict management
- Honesty in handling cash
- Technical Competencies:
- Proficient in English communication
- Numerical skills
- Knowledge of gaming tables equipment and betting procedures
- Compliance procedures and responsible gambling principles
Key Responsibilities:
- Monitor gaming tables and dealers to ensure compliance.
- Provide game commentary and communicate equipment defects.
- Validate payouts and track guest play on the casino system.
- Identify and escalate suspicious activities.
- Supervise staff and ensure operational standards are maintained.
How to Apply:
Submit your application by following the provided instructions.
5. Storeman
Job Purpose:
The Storeman monitors and records the transfer of food and beverage stock from the stores to the respective outlets, ensuring sufficient stock levels in line with operational requirements.
Education:
- Grade 12 with math numeracy
Experience:
- Minimum of 1-year experience in F&B stores/inventory control
- Experience with IFS is an advantage
Skills and Knowledge:
- Core Competencies:
- Checking skills
- Attention to detail
- Problem-solving
- Clerical administration
- Technical Competencies:
- Knowledge of stock control processes
- Compliance with safety and storage regulations
Key Responsibilities:
- Receive and check deliveries against invoices.
- Control stock movements and ensure proper rotation.
- Inspect and maintain storage areas and equipment.
- Participate in stock takes and resolve any discrepancies.
How to Apply:
Submit your application by following the provided instructions.
6. Telebet Operator
Job Purpose:
The Telebet Operator provides quality telephone and email services to onboard and support online sports betting customers using the Sunbet platform, in line with company standards.
Education:
- Grade 12
Experience:
- 1–2 years of experience in call centers (essential)
- Experience in a betting environment with exposure to FICA processing is an advantage
- Preferably Setswana-speaking individuals
Skills and Knowledge:
- Core Competencies:
- Analytical skills
- Customer service
- Problem-solving
- Compliance procedures
- Technical Competencies:
- Proficient in English communication
- Knowledge of sports betting rules and odds
- Proficient computer skills
Key Responsibilities:
- Provide telephonic and email support to online sports betting customers.
- Verify FICA documentation and onboard new customers.
- Handle customer queries and resolve issues.
- Educate customers on Sunbet products and services.
How to Apply:
Submit your application by following the provided instructions.
7. Retention Marketing Specialist
Job Purpose:
The Retention Marketing Specialist plans and implements marketing and promotional activities for all Sunbet and sports betting products and channels, aiming to increase conversions, improve client engagement, and enhance customer loyalty.
Education:
- Grade 12
- A 3-Year Degree in Marketing is an advantage
Experience:
- Minimum of 5 years of experience in CRM and marketing in an online gaming/sports betting environment
- Experience in digital marketing, direct marketing, and analytics is an advantage
Skills and Knowledge:
- Core Competencies:
- Analytical skills
- Problem-solving
- Customer lifecycle management
- Social media and digital marketing
- Technical Competencies:
- Knowledge of Sunbet products
- Data mining methodologies
- Campaign planning and execution
Key Responsibilities:
- Track customer journeys and optimize marketing campaigns.
- Develop and implement personalized, multichannel retention campaigns.
- Monitor and analyze the performance of marketing channels.
- Collaborate with internal teams to enhance campaign success and customer engagement.
How to Apply:
Submit your application by following the provided instructions.
Application Process:
Interested candidates should apply by submitting their applications as per the instructions provided for each vacancy. Best of luck with your application!