Sales Coordinator
Sales Coordinator
Location: Pilane Mall, Kgatleng, Botswana
Division: OPS 1 DIV 19
Category: Internal Applications Only
Purpose of the Role:
To drive sales through excellent customer interaction, accurate quoting (including building plan costing), and maintaining merchandising and housekeeping standards. This role also ensures efficient deliveries and superior customer service.
Minimum Requirements:
- Grade 12 plus 5 years of relevant experience OR 10 years of work-related experience without Grade 12
- Experience in reading building plans is an advantage
- Proficiency in English and the dominant local language
- Strong numerical and computer lite
- Proven ability to deliver exceptional customer service
- Ability to work under pressure
- Strong planning, organizing, and delegation skills
Key Responsibilities:
1. Sales & Quoting:
- Generate sales through accurate and timely quotations
- Handle and control Special Orders
- Interpret building plans and provide quotations accordingly
- Conduct competitive analysis and promote loyalty programs (VIC, Charge Cards)
- Maintain communication with customers, especially for bulk deposits
2. Deliveries:
- Oversee delivery logistics and pricing
- Ensure timely dispatch and proactive customer communication on delays
3. Customer Service:
- Manage the Customer Service Desk effectively
- Record and resolve customer complaints
- Ensure all customer interactions are professional and prompt
- Demonstrate strong telephone etiquette
4. Store Standards:
- Implement Ready for Business checklists and planograms
- Monitor accurate pricing and product displays
- Coordinate with team (General Assistants, Sales Advisors, Forklift Drivers) to maintain standards
5. People Management:
- Ensure adequate staffing in customer-facing areas
- Maintain backup staffing for all roles
- Guide team on daily responsibilities and readiness
6. Safety & Security:
- Enforce Occupational Health & Safety standards
- Ensure team wears PPE and operates equipment safely
- Stay alert to suspicious activities or individuals
- Maintain password and data security protocols
Core Values & Competencies:
Integrity
- Honors commitments, maintains confidentiality, and demonstrates sincerity
Accuracy
- Meticulous attention to detail and prevention of errors
Client Focus
- Friendly, solution-driven, and engaged in addressing client needs
Personal Development
- Seeks learning opportunities, accepts feedback, and works to grow professionally
Note: This position is open only to current Cashbuild employees.
If you meet the requirements and are ready to grow in your career, please apply internally or refer someone suitable.