Position: Senior Clerk
Reference Number: ETH240729-7
Job Number: 34000454
Location: Durban, KwaZulu-Natal
Job Type: Permanent
Job Grade: T06
Department: Customer Services
Branch: Regional Offices
Closing Date: 16 August 2024

Job Purpose:
To provide clerical and counter services to new and existing customers for water and other services offered at the specific location.

Key Responsibilities:

• Handle enquiries and counter duties to resolve customer queries, ensuring services align with policies and standards.
• Register, terminate, and transfer accounts via counter or telephone.
• Resolve consumer queries and update account details.
• Investigate outstanding bad debts.
• Authorize re-connection orders for water and electricity services upon full payment.
• Compile daily statistics of counter queries and telephone calls.
• Load credit authorities for water and electricity to recover outstanding debts.
• Perform data checking, monitoring, and capturing to ensure accurate customer and account information.

Requirements:

• Grade 12 (NQF Level 4) or equivalent.
• Minimum of 1 year of relevant experience.
• Computer literacy.
• Preferred: 2 years of relevant experience.

Remuneration:
R172,624.46 – R224,081.71 per annum, plus benefits (Housing Subsidy, Leave, Medical Aid, Pension Fund, 13th Cheque).

Contact:

• Name: Human Capital
• Telephone: 031 311 8779

---

Position: Customer Services Officer
Reference Number: ETH240726-4
Job Number: 33000914
Location: eThekwini, KwaZulu-Natal
Job Type: Permanent
Job Grade: T11
Department: Customer Services and Sales
Branch: Customer Services
Closing Date: 16 August 2024

Job Purpose:
To ensure an efficient and accurate application process is followed and to provide technical advisory services to the electrical contracting industry.

Key Responsibilities:

• Investigate reported electrical shocks and determine their causes.
• Investigate claims against eThekwini Electricity for damage to appliances and electrical equipment.
• Provide advice on departmental codes of practice, SABS codes, electricity supply by-laws, and tariff applications.
• Investigate tariff selection, crossed meters, consumption queries, and illegal wiring.
• Process and monitor routine power enquiries, supply applications, certificates of compliance, and customer queries.
• Test and inspect electrical installations.
• Provide technical support to customer service centres.
• Negotiate and liaise with consulting engineers, architects, electrical contractors, and consumers regarding electricity service applications.
• Authorize removal of services when appropriate.

Requirements:

• Trade Tested Artisan (Electrician).
• NTC2 or NCV3 in Electrical Engineering from a registered Further Education and Training College.
• Registration as an accredited person under the Electrical Installation Regulation of the Occupational Health and Safety Act, 1993.
• Valid motor vehicle driving license.
• Minimum of 3 years of relevant experience.
• Computer literacy.
• Preferred: 4 years of relevant experience.

Remuneration:
R351,622.62 – R456,424.96 per annum, plus benefits (Housing Subsidy, Leave, Medical Aid, Pension Fund, 13th Cheque).

Contact:

• Name: HR Counter
• Telephone: 031 311 3103

---

Additional Information:
Priority will be given to applicants underrepresented in terms of race, gender, and disability within the occupational level of the respective advertised posts. Persons with disabilities are strongly encouraged to apply. An employee may be deployed to any office, depot, or workplace within the municipality’s jurisdiction. Canvassing by councilors or officials will result in disqualification. Occupational assessments may be conducted as part of the selection process. A pre-engagement medical examination may be required. Applicants not contacted within three months from the closing date should consider their applications unsuccessful.

To apply, click here.

All the best with your applications!