Delivery Improvement

Reference Number: REFS/022051
Directorate: Organisation Efficiency
Number of Posts: 1
Salary Package: R 308,154.00 per annum (plus benefits)
Location: 56 Eloff Street, Johannesburg
Closing Date: 05 March 2025

About the Role

The Department of Economic Development is seeking a detail-oriented Administrative Officer to enhance service delivery improvement. This role involves monitoring, evaluating, and supporting service excellence initiatives across business units and regions.

Minimum Requirements

✅ Qualifications: National Diploma/Degree in Public Administration/Management, or Social Sciences (NQF Level 6/7 as recognized by SAQA)
✅ Experience: 1-2 years in administration, programme, or project management
✅ Driver’s License: Code 8/10

Key Responsibilities

1. Service Delivery Monitoring & Reporting

• Communicate deadlines for submission of Service Delivery Improvement Plans (SDIPs) and quarterly reports.
• Consolidate and evaluate quarterly reports from business units and regions.
• Develop and submit final SDIPs and reports for analysis and implementation.

2. Site Visits & Compliance Monitoring

• Develop a schedule for planned and surprise visits to service points.
• Arrange appointments with relevant business units.
• Participate in monitoring visits, take notes, and compile reports on findings.
• Ensure staff compliance with name tag usage and telephone etiquette across offices.

3. Service Excellence Initiatives

• Compile reports on Batho Pele Programmes with recommendations for improvements.
• Facilitate nominations for Service Excellence Awards and other recognition programs.
• Organize and support the participation of SMS members in Khaedu, Public Month, and Africa Day initiatives.

4. Administrative & Logistical Support

• Provide administrative support to the panel of assessors for the Service Excellence Awards.
• Maintain records of expenditure commitments.
• Coordinate workshops and roadshows, including invitations, manuals, and logistical arrangements.
• Record minutes, communicate decisions, and track progress on key initiatives.

How to Apply

📌 Online Applications Only

Need More Information?

📞 Enquiries: Lebohang Molefe / Siphiwe Nhlapho / Lwandile Phaledi
📧 Contact Numbers: 011 355-8060 / 8540 / 8526