Administrator
Administrator: Section 37C Death Claims – Job Post
Company: Momentum Corporate
Rating: 3.6 out of 5 stars
Location: Centurion, Gauteng
Job Type: Permanent
Introduction
Momentum Corporate, part of Momentum Metropolitan Holdings, operates through leading brands such as Metropolitan, Momentum, and Multiply (our wellness and rewards programme), along with specialist businesses like Guardrisk and Eris Property Group.
We empower individuals, businesses, and communities to achieve their financial goals by providing practical solutions that help them save, protect what matters, and invest for the future. Learn more at www.momentumgroupltd.co.za.
Note: Applicants are encouraged to verify the legitimacy of this position on our official careers page.
Role Purpose
To deliver efficient and professional service to clients by promptly receiving, assessing, and responding to telephonic and electronic enquiries related to Section 37C Death Claims.
Minimum Requirements
Qualifications & Experience:
- Matric or an equivalent qualification.
- Minimum of 2 years’ experience in Employee Benefits administration.
- In-depth knowledge of Section 37C, the Pension Funds Act, and related legal and regulatory frameworks.
- Experience in preparing and presenting documentation to trustees will be advantageous.
Key Responsibilities
- Administer Section 37C Death Claims, ensuring claimant information is verified, documentation compiled, and claims processed accurately and efficiently.
- Engage with clients and intermediaries professionally to resolve queries within set Service Level Agreements (SLAs) and quality standards.
- Take ownership of client complaints and ensure timely and satisfactory resolution.
- Provide clients with accurate information and documentation as per policy guidelines.
- Capture and update client data on relevant systems promptly and accurately.
- Complete all administrative and reporting duties within specified deadlines.
- Ensure compliance with legislative and regulatory requirements throughout the claims process.
- Identify and report any process or system issues and suggest improvements to enhance the client experience.
- Escalate unresolved queries to appropriate departments or stakeholders.
- Build and maintain positive relationships with clients, colleagues, and external partners.
- Deliver on service commitments to ensure client satisfaction and retention.
- Recommend service improvements that promote fair treatment of clients.
- Collaborate effectively with team members to support a culture of excellence and teamwork.
- Contribute to a positive work environment that values feedback, collaboration, and outstanding client service.
Core Competencies
- Strong planning and organising skills.
- High level of accountability and ownership.
- Customer-focused mindset with excellent service orientation.
- Exceptional attention to detail.
- Strong communication and interpersonal skills.
- Ability to work collaboratively within a team environment.