Administrator
Administrator – Job Opportunity
Company: Discovery Ltd.
Location: Sandton, Gauteng
Job Type: Full-time
Business Unit: Discovery Life
Function: Administration and Office Support
Date Posted: 20 October 2025
Position: Funeral Policy Administrator
About Discovery
Discovery’s mission is to make people healthier and to enhance and protect their lives. We seek exceptional individuals who share this purpose and align with our values. Our dynamic, fast-paced environment empowers talented and self-driven individuals to excel. As global leaders in innovation, we aim not only for financial success but also to create a meaningful, positive impact on society.
About Discovery Life
Discovery Life is a rapidly growing, innovative division that provides risk assurance to individual clients. We focus on delivering exceptional customer experiences and building lasting partnerships with brokers and stakeholders. Our employees play a key role in ensuring that we provide world-class service to both internal and external clients, fostering sustainable and trusted relationships.
Key Purpose of the Role
The primary responsibility of the Funeral Policy Administrator is to support the administration of individual funeral policies. While an external service provider handles the main administration, Discovery Life’s clients and financial advisors require direct assistance to ensure accuracy and efficiency. The Administrator will liaise with the outsourced provider, follow established procedures, and maintain regular reports.
Main Responsibilities
- Provide excellent customer service to clients, including policy updates (adding/removing lives assured, updating contact or beneficiary details, adjusting premium mandates, etc.).
- Distribute policy documents and assist with claims and other forms.
- Support clients and financial advisors with credit control matters (statements, payment arrangements, refunds).
- Handle and escalate customer complaints when necessary.
- Offer product-related assistance and “how-to” guidance to financial advisors.
- Prepare and circulate regular reports (daily, weekly, monthly) to advisors and franchises.
- Maintain accurate and up-to-date administrative reports and statistics.
Skills and Attributes
- Strong logical and analytical thinking.
- Good numerical and problem-solving skills.
- Excellent interpersonal and communication abilities (verbal and written).
- High level of accountability and ownership.
Qualifications and Experience
- Minimum: Matric (Grade 12).
- Preferred: Post-matric qualification.
- Customer service experience (advantageous).
- Proficient in Microsoft Word, Excel, and Outlook.
Employment Equity
Discovery is committed to its Employment Equity Plan and aims to create an inclusive workplace. As an Equal Opportunity Employer, we encourage individuals with disabilities to apply.