Administrator – Job Opportunity
Vodacom Retail Administrator – Job Opportunity
Company: Cellular Citi Group
Location: Sandton, Gauteng
Salary: R7 000 – R8 500 per month
Job Type: Full-Time | Permanent
About the Role
KZN’s largest and award-winning Vodacom Franchise Dealer is seeking an energetic and detail-oriented Retail Administrator to join our Vodacom 2.0 Sandton store.
We are looking for a vibrant, self-driven, and organized professional who can support store operations, sales teams, and management in maintaining efficient workflows, excellent customer service, and administrative accuracy.
As part of a premium retail environment, you’ll play a vital role in ensuring our store runs smoothly and delivers an exceptional customer experience—while enjoying growth opportunities and recognition for great performance.
Key Responsibilities
Store Readiness
- Ensure all staff tools (stationery, business cards, scissors, staplers, etc.) are available and in good condition daily.
- Check and troubleshoot store computers and devices before trade.
- Manage copiers and ensure toner and paper are always stocked.
- Supervise daily and weekly cleaning routines and store presentation.
- Participate in daily power meetings to motivate and update the team.
Back Office Administration
- Maintain a well-organized and efficient back office to support sales operations.
- Issue stock and SIM cards promptly to sales staff.
- Process and verify all contracts, upgrades, and insurance claims as per Vodacom standards.
- Complete daily reconciliations and ensure accuracy of all sales documents and system entries (MII, C3D, VPP).
- Conduct customer follow-up calls for activations, installations, and pending issues.
- Capture all sales data (Postpaid, Prepaid, Insurance, Upgrades) and update performance reports.
- Process prepaid claims, manage value-added services, and handle ownership transfers.
- File and archive all documentation systematically.
- Assist with customer queries and complaints to ensure quick resolution.
- Support the Store Manager with sales reports, fibre/wireless installations, and retention tracking.
Repairs and Returns
- Check all repair job cards and verify device details and condition.
- Capture and monitor all repairs, trade-ins, and out-of-box failures (OBFs).
- Follow up on outstanding repairs and manage loan devices issued to customers.
- Coordinate repair deliveries and customer communication.
Stock Management
- Assist in stock receiving, packing, and dating.
- Track and manage aged or faulty stock.
- Support merchandising and ensure all staff are informed of stock availability.
- Manage accessory replenishment and stock reservations.
HR and Staff Support
- Assist the Store Manager with biometric clocking, staff rosters, and leave administration.
- Oversee uniform compliance and manage cleaner schedules and supplies.
- Ensure smooth rotation of sales staff during tea and lunch breaks.
Sales Assistance
- Conduct eligibility calls for upgrades, insurance, and fibre offerings.
- Quote customers based on coverage and package options.
- Manage and track lead conversions and retention stats.
Requirements
- Minimum 4 years of administration experience in a Vodacom retail environment.
- Proficiency in Vodacom systems: MII, C3D, and VPP.
- Strong Microsoft Excel skills (filtering, data sorting, and reporting).
- Excellent communication and multitasking skills.
- Reliable, organized, and customer-focused.
- Must be able to work shifts, weekends, and public holidays.
- Certificate or Diploma (preferred).
- Code 08/10 driver’s license with own transport (advantageous).
Working Hours
- Monday–Wednesday: Shift 1 (8:00–16:30) | Shift 2 (11:00–20:00)
- Thursday: Shift 1 (7:30–16:30) | Shift 2 (11:00–20:00)
- Friday: Shift 1 (8:00–16:00) | Shift 2 (13:00–20:30)
- Saturday: Shift 1 (8:30–16:00) | Shift 2 (11:30–20:30)
- Sunday & Public Holidays: 8:30–18:30
- Shifts alternate weekly.
- Fixed day off (Monday) when working Sundays.
Compensation
- Salary: R7 000 – R8 500 per month (based on experience)
- Incentives available after probation.
Application Process
Please submit your detailed CV along with a one-page motivation letter explaining why you are the best candidate for this role.