Vodacom Retail Administrator
📍 Sandton, Gauteng | 🕒 Permanent | 💼 Full-time
💰 Salary: R7 000 – R8 500 per month

About Us
Cellular Citi Group, KZN’s largest award-winning Vodacom franchise dealer, has expanded to Gauteng with new premium outlets at The Marc and Nelson Mandela Square in Sandton City. Our Vodacom 2.0 concept store offers a world-class customer experience, and we are looking for an experienced, motivated, and energetic Retail Administrator to support operations and service excellence.

This is an exciting opportunity to join a dynamic team where career growth, recognition, and a customer-first culture are at the core of everything we do.

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Key Responsibilities

Store Readiness & Operations

• Ensure all staff tools, computers, and devices are functional daily
• Manage stationery, cleanliness, and store presentation
• Oversee daily rosters, waste management, and readiness checks
• Participate in daily power meetings to align and energize staff

Back Office & Administration

• Maintain smooth communication between back office and sales floor
• Issue devices and SIM stock efficiently to sales staff
• Process contracts, upgrades, insurance claims, and ensure compliance with Vodacom business rules
• Reconcile daily paperwork with till receipts and system entries (MII, C3D, VPP)
• Perform daily customer care and follow-up calls for activations, pending paperwork, or escalations
• Capture all sales, prepaid claims, migrations, value-added services, and client follow-ups
• Manage filing, sales reports, and customer complaint resolutions

Repairs & Stock Control

• Process device repairs, OBFs, and manage customer loan devices
• Conduct daily follow-ups with repair centres and customers
• Assist with stock checks, merchandising, and aged stock management
• Provide updated stock-on-hand reports to the team

HR & Staff Support

• Assist Store Manager with time management, staff registers, and leave applications
• Manage staff uniforms and create fair tea/lunch rosters
• Support biometric clocking via Trac Tech

Sales Support

• Assist sales staff with upgrade eligibility calls and insurance offers
• Quote customers on connectivity options
• Support the sales floor when required

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Requirements

• Minimum 3 years’ administration experience in a Vodacom Retail Store
• Proficiency in Vodacom systems (MII, C3D, Skyline, VPP)
• Strong Excel skills (filtering, sorting, reporting)
• Excellent face-to-face customer service skills (retail environment)
• Ability to work shifts (retail mall hours)
  • Shift 1: 08:00 – 17:00
  • Shift 2: 11:30 – 19:45
    (Trading hours: Mon–Thu until 19:30, Fri–Sat until 20:00, Sun & Public Holidays until 18:00)
• Code 08/10 driver’s license with own vehicle (advantage)
• Relevant certificate/qualification (preferred)

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Desired Attributes

• Self-motivated and customer-focused
• Organised with strong attention to detail
• Excellent communication and problem-solving skills
• Ability to work independently and in a team environment
• Flexible, adaptable, and able to thrive in a fast-paced setting

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Job Type: Full-time, Permanent
Salary: R7 000 – R8 500 per month