Call Centre Administrator
Call Centre Administrator – Job Opportunity
Company: Tracker South Africa
Location: Gauteng
Employment Type: Permanent
Reference: track_001540
Closing Date: 31 December 2025
Remuneration: Market Related
EE Position: Yes
Position Overview
Tracker South Africa is looking for a proactive, detail-oriented Call Centre Administrator to join the Customer Experience Department at the Head Office in Johannesburg. This administrative role is essential in supporting the efficient day-to-day operations of the Call Centre.
Key Responsibilities
- Manage all courier-related processes at Head Office, including receiving, quality checking, and distributing parcels.
- Compile weigh-bills and submit courier purchase orders to Finance timeously.
- Coordinate backup support for the role and communicate any process changes to relevant stakeholders.
- Manage and issue approved incentives through the electronic rewards platform.
- Request and control monthly incentive budgets per department.
- Provide procurement support, including ordering supplies and managing vendor payments.
- Reconcile credit card expenses and maintain accurate payment records.
- Plan, organise, and execute monthly Rewards and Recognition initiatives.
- Load purchase orders for managers and source quotations within 24 hours for ad-hoc requests.
- Take minutes, prepare documentation, and distribute information as required.
- Order beverages and manage refreshments for walk-in clients.
- Compile and update Call Centre documentation, including the monthly organogram and email distribution lists.
- Manage calendars, schedule meetings, and coordinate appointments.
- Handle emails and calls professionally, ensuring effective communication.
- Prepare reports, presentations, and correspondence.
- Maintain organised digital and physical filing systems.
- Drive proactive Call Centre communication, projects, and employee engagement initiatives.
- Coordinate monthly new employee welcome processes and executive engagement sessions.
- Provide standby and backup support to Executive Personal Assistants when required.
Minimum Requirements
- Matric certificate.
- Certificate in Administration or Secretarial Studies.
- Proficiency in Microsoft Excel, PowerPoint, and Word.
Behavioural Competencies
- Strong initiative and creativity.
- Results-driven with persistence and attention to detail.
- Effective conflict management and customer-focused approach.
- Excellent communication skills.
- Self-motivated, proactive, and able to work independently.
- Strong alignment with Tracker’s organisational culture.
Tracker Values
- Care
- Accountability
- Respect
- Excellence
Additional Information
Tracker Connect (Pty) Ltd is committed to employment equity and transformation in the workplace.
Benefits include:
- Medical Aid
- Provident Fund
If you do not receive feedback within three weeks of applying, please consider your application unsuccessful.