POST 31/04: Client Service Officers – UIF (X58 Vacancies)
Salary: R269 499 per annum

Available Positions & Reference Numbers

• Chatsworth Satellite Office – Ref No: HR4/4/5/61 (X5)
• Dundee Labour Centre – Ref No: HR4/4/5/60 (X6)
• Estcourt Labour Centre – Ref No: HR4/4/5/62 (X2)
• Kokstad Labour Centre – Ref No: HR4/4/5/63 (X7)
• Ladysmith Labour Centre – Ref No: HR4/4/5/64 (X4)
• Newcastle Labour Centre – Ref No: HR4/4/5/65 (X4)
• Pinetown Labour Centre – Ref No: HR4/4/5/67 (X6)
• Prospecton Labour Centre – Ref No: HR4/4/5/78 (X2)
• Richmond Labour Centre – Ref No: HR4/4/5/68 (X1)
• Stanger Labour Centre – Ref No: HR4/4/5/69 (X1)
• Ulundi Labour Centre – Ref No: HR4/4/5/70 (X1)
• Jozini Satellite Office – Ref No: HR4/4/5/71 (X6)
• Verulam Labour Centre – Ref No: HR4/4/5/72 (X4)
• Phoenix Satellite Office – Ref No: HR4/4/5/73 (X4)
• Vryheid Labour Centre – Ref No: HR4/4/5/74 (X5)

---

Minimum Requirements

• Education: Grade 12 / Matric.
• Knowledge of:
  • Unemployment Insurance Act & Regulations
  • Unemployment Insurance Contributions Act
  • Public Financial Management Act (PFMA)
  • Protection of Personal Information Act (POPIA)
  • Treasury Regulations
  • Batho Pele Principles
  • UIF & Department of Labour policies, mission, and values
  • Customer care policies, procedures, and guidelines
• Skills:
  • Interviewing & conflict management
  • Verbal & written communication
  • Listening & interpreting legislation (UI Act & Contributions Act)
  • Computer literacy
  • Analytical & time management skills
  • Customer service & telephone etiquette
  • Strong interpersonal relations
  • Ability to learn operational systems through on-the-job training

---

Key Responsibilities

• Conduct client screening services.
• Process and evaluate UIF benefit applications.
• Capture and register payment continuation forms.
• Provide general administrative and support functions.

---

Enquiries

• Dundee: Ms T Khumalo – (034) 212 2421
• Estcourt: Mr J Fakazi – (036) 352 7767
• Kokstad: Mr S Ngqoza – (039) 727 2140
• Ladysmith: Ms L Radebe – (036) 638 1900
• Newcastle: Mr S Pillay – (036) 638 1900
• Pinetown: Mr B Gwala – (031) 701 7740
• Prospecton & Chatsworth: Mr K Naidoo – (031) 065 0100
• Richmond: Mr P Mtolo – (033) 212 2768
• Stanger: Ms S Mkhize – (032) 551 7300
• Ulundi & Jozini: Mr T Nkosi – (035) 879 8800
• Verulam & Phoenix: Mr B Zondi – (032) 541 5600
• Vryheid: Mr F Dladla – (034) 980 8916

---

Application Submissions

Send your applications to the relevant Labour Centre:

• Dundee: Deputy Director, PO Box 445, Dundee, 3000. Hand deliver: 63 Victoria Street, Dundee. Email: Jobs-KZN4@labour.gov.za
• Estcourt: Deputy Director, PO Box 449, Estcourt, 3310. Hand deliver: 75 Phillip Street, Estcourt. Email: Jobs-KZN18@labour.gov.za
• Kokstad: Deputy Director, PO Box 260, Kokstad, 4700. Hand deliver: 59 Hope Street, Kokstad. Email: Jobs-KZN1@labour.gov.za
• Ladysmith: Deputy Director, Private Bag X9925, Ladysmith, 3370. Hand deliver: 35 Keate Street, Ladysmith. Email: Jobs-KZN5@labour.gov.za
• Newcastle: Deputy Director, Private Bag X9925, Newcastle, 3370. Hand deliver: 29 Scott Street, Newcastle. Email: Jobs-KZN20@labour.gov.za
• Pinetown: Deputy Director, PO Box 1025, Pinetown, 3610. Hand deliver: 49 Kings Road, Pinetown. Email: Jobs-KZN11@labour.gov.za
• Prospecton & Chatsworth: Deputy Director, PO Box 343, Umbongothwini, 4120. Hand deliver: N3 Prospecton Place, Prospecton. Email: Jobs-KZN17@labour.gov.za
• Richmond: Deputy Director, PO Box 852, Richmond, 3780. Hand deliver: 60 Shepstone Street, Richmond. Email: Jobs-KZN2@labour.gov.za
• Stanger: Deputy Director, PO Box 138, Stanger, 4450. Hand deliver: 12 Cator Street, Stanger. Email: Jobs-KZN10@labour.gov.za
• Ulundi & Jozini: Deputy Director, Private Bag X56, Ulundi, 3838. Hand deliver: Unit A Wombe Street, Ulundi. Email: Jobs-KZN3@labour.gov.za
• Verulam & Phoenix: Deputy Director, PO Box 1144, Verulam. Hand deliver: 13 Wick Street, Verulam. Email: Jobs-KZN25@labour.gov.za
• Vryheid: Deputy Director, PO Box 430, Vryheid. Hand deliver: 99 Landros Street, Vryheid. Email: Jobs-KZN29@labour.gov.za