Position: Customer Service Administrator
Company: IQVIA
Location: Centurion (Midrand), Gauteng, South Africa
Employment Type: Full-time | Office-based
Reference: R1517443

Role Overview:
IQVIA is seeking a proactive and detail-oriented Customer Service Administrator to join its Customer Services team within the pharmaceutical and medical diagnostics sector. This role is ideal for a customer-focused professional with strong SAP experience who performs well in a dynamic, fast-paced environment and values accuracy, efficiency, and teamwork.

Key Responsibilities:

• Maintain and update customer account information to ensure accuracy and completeness.
• Process customer orders, manage inventory, and generate reports using SAP.
• Respond to customer enquiries and resolve product or service-related issues promptly and professionally.
• Ensure accurate and timely order fulfilment in line with service level requirements.
• Monitor customer activity, sales performance, and inventory levels through reporting and analysis.
• Collaborate closely with sales, logistics, and finance teams to support smooth operations.
• Ensure compliance with company policies, industry standards, and regulatory requirements.
• Identify and implement opportunities to improve processes and system efficiencies.

Requirements:

Education:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.

Experience:

• Minimum of two (2) years’ experience in customer service or account administration.
• Proven, hands-on experience working with SAP systems.
• Experience in the pharmaceutical or healthcare industry is highly advantageous.

Skills and Competencies:

• Strong proficiency in SAP, particularly in order processing, inventory management, and reporting.
• Excellent communication and problem-solving abilities.
• High level of accuracy with strong attention to detail.
• Ability to work effectively within a collaborative team environment.

Why Join IQVIA:

• Be part of a global leader in pharmaceutical, diagnostics, and healthcare intelligence.
• Work in a supportive, collaborative, and growth-focused environment.
• Enjoy a competitive remuneration and benefits package.

If you meet the requirements and are ready to contribute to a high-performing team, we encourage you to apply by submitting your CV.

IQVIA is a global leader in clinical research services, commercial insights, and healthcare intelligence, supporting the development and delivery of innovative medical solutions to improve patient outcomes worldwide.