General Assistant (External Applications Only)

Cashbuild Limited

Protea, Gauteng

Rating: 3.9 out of 5 stars

Job Overview

Provide excellent customer service in the store while ensuring proper merchandising, accurate shelf pricing, and maintaining a clean and safe work area.

Minimum Requirements

• Grade 10/NQF Level 3 with at least 1 year of relevant work experience, or
• Grade 12 with no prior related experience
• Ability to communicate in English and the main local language of the area
• Valid South African ID or work permit
• Strong basic numeracy skills
• Willingness to work shifts, weekends, and public holidays
• Ability to work well under pressure

Key Responsibilities

Customer Service

• Provide advice and assistance to customers regarding products and queries
• Help resolve customer complaints efficiently

Merchandising

• Ensure bulk stock is safely displayed according to the store layout
• Fully merchandise your assigned area following planograms and store standards

Housekeeping

• Maintain a clean and obstacle-free area
• Ensure stock is merchandised promptly upon receipt
• Ensure customers can move safely within your allocated aisle
• Maintain correct shelf pricing
• Complete required checklists for canteen and toilet/shower schedules

Safety (OHSA Compliance)

• Follow all safety regulations and use appropriate safety gear
• Ensure stock and racking are safe for customers and colleagues
• Report safety issues or discrepancies to the Store Manager

Stock Loss Control

• Report damaged stock in your area to the Store Manager

Company Values

Integrity

• Adhere to accepted standards and ethical behaviour
• Keep commitments and set realistic expectations
• Handle sensitive information responsibly
• Recognise and respect boundaries and values

Accuracy

• Work neatly and pay attention to detail
• Ensure tasks are completed correctly from start to finish
• Avoid errors and check work carefully

Client Focus

• Understand and respond to customer needs
• Interact with customers warmly and helpfully
• Show genuine interest in resolving client issues
• Approach customer queries with a positive, solution-driven attitude

Personal Development

• Be aware of personal strengths and areas for improvement
• Seek opportunities to grow knowledge and skills
• Participate in relevant training programmes
• Actively pursue learning opportunities and request feedback