Installation Support Agent – Scheduling (Fixed-Term Contract, 12 Months) X10
Installation Support Agent – Scheduling (Fixed-Term Contract, 12 Months) X10
Company: Tracker South Africa
Location: Randburg, Gauteng
Contract Type: Fixed Term (12 months)
Remuneration: Market Related
Listing Reference: track_001460
Closing Date: 16 September 2025
Introduction
Tracker South Africa is looking to appoint 10 Installation Support Agents in the Scheduling division. The role requires individuals who can deliver excellent customer service, resolve queries efficiently, and thrive in a fast-paced, high-pressure environment. We are seeking dedicated, hardworking team players to join our motivated scheduling team.
Key Responsibilities
- Promote Tracker products and services to existing and prospective clients.
- Build, maintain, and strengthen relationships with partners and stakeholders.
- Handle contract administration, feedback, and daily statistical reporting.
- Maintain high customer service standards in a demanding environment.
- Provide support across regions, departments, and teams.
- Achieve and exceed set performance targets.
- Capture data accurately and follow up on leads/queries.
- Schedule Tracker unit installations and liaise with technicians.
- Manage and reschedule appointments as needed.
- Ensure accuracy and quality in scheduling.
- Monitor effective use of Tracker technicians.
- Outsource work to fitment centres when required.
- Maintain local and regional scheduling relationships.
- Manage potential cancellations proactively.
- Take ownership of all queries and calls, ensuring resolution within SLA standards.
Minimum Requirements
- Matric/Grade 12 with at least 1 year of Contact Centre experience.
- Bilingual in English and Afrikaans (advantageous).
- Computer literate with strong typing and accurate data capturing skills.
- Excellent communication and telephone etiquette.
- Strong analytical and problem-solving ability.
- Ability to work effectively under pressure.
- Comfortable with voice-recorded calls.
- Excellent time management and adherence to deadlines.
- High levels of self-discipline and ability to work independently.
Additional Information
- This is not an EE position.
- If you do not hear from us within 4 weeks of the closing date, please consider your application unsuccessful.