Position: FirstJob Learner
Location: Johannesburg
Job Type: Part-time
Closing Date: 06 September 2025 (3 days remaining)
Job Requisition ID: R39312

About the Role

The Learner position is a developmental role designed for individuals completing a formal, registered qualification while gaining practical work experience. Throughout the program, you will support business objectives through tasks such as research, analysis, administration, process improvement, and project work. You will also be expected to meet the requirements of your qualification, while receiving additional work-related training where necessary.

Key Responsibilities

• Deliver tasks aligned to predefined work objectives.
• Identify and escalate potential risks that may lead to increased costs.
• Demonstrate cost awareness and personal responsibility for efficiency.
• Gain knowledge of financial processes and adhere to operating standards.
• Uphold the organisation’s values, service standards, and Treating Customers Fairly (TCF) outcomes.
• Resolve customer complaints, take ownership of issues, and provide accurate communication.
• Collect and share customer feedback to improve service delivery.
• Ensure technical accuracy of product knowledge and advice.
• Maintain operational efficiency by following enhanced processes and procedures.
• Adhere to company policies, quality standards, and reporting requirements.
• Investigate innovative solutions to optimise processes and service delivery.
• Support alignment of business processes with customer needs.
• Provide input on potential improvements to systems and processes.
• Live the organisation’s shared values, including continuous self-improvement and teamwork.
• Respect diversity, inclusivity, and the contributions of others.
• Take ownership of personal development through self-assessment, planning, and progress reviews.

Candidate Profile

• Commitment to completing a registered qualification.
• Strong willingness to learn and continuously improve.
• Ability to work collaboratively within a team environment.
• Strong communication and problem-solving skills.
• Customer-focused mindset.

Additional Information

• Applications will not be accepted after 06 September 2025.
• Appointments will be made in line with FirstRand Group’s Employment Equity Plan.
• The Bank supports the inclusion and advancement of individuals with disabilities. Candidates may voluntarily disclose disability information, which will remain confidential unless legally required to share.

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